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These terms set out how 9a000 operates, what rights you hold under this policy, and where those rights apply — all subject to your local law and eligible region. Read this page before you use any part of the platform.
9a000 operates as a platform accessible to eligible users in supported regions. Whether you can access this site depends on the laws that apply where you are — we do not make that determination for you. If local law restricts or prohibits access to online gaming platforms, you carry the responsibility of checking your eligibility before proceeding. We do not represent that access is lawful in every jurisdiction. Within the scope of eligible access, these terms govern your account, your activity on the platform, and any transactions you initiate. Transactions processed through Rocket or Upay are subject to those providers' own terms in addition to ours. When you create an account, you confirm that you meet the eligibility conditions your region requires and that the details you provide are accurate. We may update these terms when policy or operational requirements change; the current version published on this page is always the one that applies. If a section of these terms is found unenforceable, the remaining sections stay in effect. Questions about specific clauses can be directed to our support channel.
Payments made through Rocket fall under both 9a000 terms and Rocket's own user agreement. Review both before initiating a deposit or withdrawal from your account wallet.
Upay transfers are processed under the combined terms of this platform and Upay's published conditions. Your account wallet reflects the transaction record as we receive it.
You are responsible for keeping your account details current and accurate. Incorrect details can affect how wallet transactions are matched and how support requests are handled.
When we revise these terms, the updated version replaces the previous one on publication. Continuing to use the platform after a revision means you accept the updated terms.
Not every part of your interaction with 9a000 falls under the same policy layer. This section maps what is inside and outside the scope of these legal terms so you know which rules apply to which part of your experience.
Your login, account creation, identity verification steps and session behaviour on 9a000 are all governed by these terms. Access is permitted only where local law and your region's eligibility criteria are met.
Deposits and withdrawals through supported wallet rails — including Rocket and Upay — are in scope. The processing terms of those wallet providers also apply alongside ours.
Games, lobby content, odds displays and any promotional notices published on this platform fall within our content policy. We manage what appears here; third-party game studios are separate rights holders.
External links, payment provider portals and studio platforms you reach from this site are governed by their own terms, not ours. We do not accept responsibility for third-party policy decisions.
Your account on 9a000 comes with practical options for reviewing and managing how your information is held. You can request a record of the account data we hold, correct details that are out of date, and ask us to explain how a specific policy clause applies to your account. These are not abstract entitlements — they are actions you can take by contacting us through the published support route. If you believe a transaction record in your account wallet does not match your Rocket or Upay activity, you can raise that directly with support and we will check the record. We do not make account changes without your request, and we do not alter transaction records unilaterally. Where your request requires us to involve a payment provider, we will let you know before proceeding. Some requests may require identity confirmation so we can verify the account holder before making any change.
Ask us to send you the account data we hold. Submit the request through the support channel with your account reference and we will respond through the same route.
If your name, contact details or wallet reference is wrong, contact support. We will walk you through the correction steps shown in your account settings.
If a clause in these terms is unclear or you believe it has been applied incorrectly to your account, send the specific question to support with your account ID attached.
For questions about how Rocket or Upay transactions are recorded, or about any eligibility question, our support route is the place to start — not a third-party forum.
If you have a question about these legal terms, need to correct information or want to raise a concern about a specific clause, use one of the routes below. We do not publish operating hours or SLA commitments we cannot verify — reach out through the channel that works for your device and we will pick it up.
Open the chat widget from any page while signed in. Describe your policy question clearly and include your account reference so the team can pull your record without extra back-and-forth.
Send policy questions or account correction requests to our published support address. Include your account ID and the specific clause or transaction in question for a faster response.
The help section inside your signed-in account area covers common policy questions, wallet record queries and steps for submitting a formal correction request without needing to contact support directly.
9a000 handles your account data with the understanding that you are trusting us with information that affects your wallet and your session. Here is how we approach each layer of that responsibility — from what we store to how you can ask us to change it.
We keep account and transaction records for as long as operational and regulatory requirements in supported regions demand. You can ask what is held on your account at any time through the support channel.
This site uses cookies to keep your session active and to remember your lobby preferences between visits. You can adjust cookie settings in your browser; some features may behave differently without session cookies enabled.
Your account credentials are yours to protect. We do not ask for your password through chat or email. If you suspect unauthorised access, use the account security option in your signed-in settings immediately.
To update personal details, correct a wallet reference or request removal of specific data, contact support with your account ID. We confirm all changes back to you before applying them.
These are the questions we hear most often about how our legal terms work, what your rights are, and how policy applies to your account and wallet activity.
Access to and use of this platform depends entirely on the laws applicable in your location and your eligibility under those laws. We do not make legal determinations on your behalf. Check local law before creating or using an account.
We hold the registration details you provided, your session and transaction records, and wallet activity linked to Rocket or Upay. Contact support with your account ID to request a summary of what we hold on your specific account.
Yes. Reach us through live chat or email with your account reference and the details that need updating. We verify your identity before making changes to ensure the correction goes to the right account.
Raise it with support directly — include your account ID and the transaction date. We cross-reference your account wallet record with what we received from the payment provider and follow up through the same channel.
Send the specific clause reference and your account ID to support via email or chat. We review the application of the clause against your account record and respond with a clear explanation of the position we have taken.
The current version of these terms is always the one published on this page. We do not send individual notices for every amendment. Check this page periodically — the version in place when you use the platform is the one that applies to your session.