9a000 Privacy Policy: How We Handle Your Information
At 9a000, we collect and use your personal information only to run your account, process transactions through Rocket and Upay, and keep your session secure. This policy tells you exactly what we hold, why we hold it, and what choices you have — access and eligibility depend on your local law and the eligible regions we serve.
Account data handled with care
Rocket and Upay transaction records
Your rights, clearly set out
Contact route always available
POLICY POSTURE
What We Collect and Why We Use It
When you open an account with us, we collect the details you submit during registration: your name, contact information, and any identity documents required for account verification. When you make a deposit or withdrawal through Rocket or Upay, we record the transaction reference, the amount, the channel used, and the timestamp. We do not store your full mobile banking credentials — those remain between you and your payment provider. We also collect device and session data, including your browser type, IP address, and pages visited, so we can deliver the correct site version to your device and investigate any access issues quickly. Cookies help us keep your session active and remember your lobby preferences between visits; you can adjust cookie settings through your browser. We do not sell your personal data to third parties. We may share it with payment processors, identity verification services, and regulatory bodies when required by applicable law. All sharing is limited to what is necessary. How this policy applies to you depends on your local law and the eligible regions we support.
Rocket
Upay
Account verification records
Session and device data
POLICY SCOPE
Where This Policy Applies and What It Covers
This policy covers all data collected when you interact with 9a000 — whether you are browsing the lobby, managing your account wallet, or contacting support. It does not govern the privacy practices of external payment providers or third-party sites you reach through links on our pages. Scope depends on how you access the platform and on your local law.
Account Access
Covers data collected when you log in, browse the lobby, or change account settings. This includes your login activity, session duration, and any preferences you save in your account profile.
Transactions
Covers deposit and withdrawal records processed through Rocket or Upay. We retain transaction references and channel data as required for account reconciliation and to respond to any payment queries you raise.
Site Content Interaction
Covers anonymised analytics about which game categories you open and how you navigate the lobby. This data is aggregated; it is not tied to personally identifiable records unless you are signed in.
Third-Party Services
Does not cover how Rocket, Upay, or any linked site handles your data. Each external service operates under its own privacy terms. We cannot control or accept responsibility for their data practices.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
You have practical rights over the personal data we hold for you. You can ask us to show you what information is associated with your account, correct any detail that is out of date, or raise a question about how a specific piece of data is being used. To review your stored account details, open the account settings section after you log in — your profile, contact information, and linked payment channels are visible there. If something looks wrong, you can update most fields directly. For records you cannot edit yourself, such as verified identity documents or transaction history, contact our support team through the route shown on the site. We will acknowledge your request and work through it. Where your local law grants additional data rights — such as requesting deletion or portability — those rights apply to the extent permitted in your eligible region. We do not require you to explain why you are asking; a clear account reference is enough to get the process started.
Review Your Records
Log into your account and open the profile section to see what personal information we hold. Transaction records are listed under your wallet history.
Correct Account Details
Update your contact details directly in account settings. For verified identity documents, submit a correction request through the support contact route shown on the site.
Raise a Data Question
If you are unsure how a specific piece of your data is used, contact us. Provide your account reference so we can locate the correct record and respond accurately.
Request Support on Rights
Where local law gives you additional rights such as data deletion or portability, contact support with your request. We will confirm what applies in your eligible region.
CONTACT THIS POLICY
How to Reach Us About Privacy Matters
If you have a question about this policy, a request about your personal data, or a concern about how a transaction record is stored, use one of the contact routes published on the site. Keep your account reference ready so we can locate your records without delay. We handle privacy-related contacts through the same support channels as account and payment queries.
Live Chat
Open the chat widget from any page when you are signed in. State your account reference and describe your privacy question. The team will direct you to the right process.
Email Support
Send your data request or policy question to the support email address shown in the contact section of the site. Include your account reference and a clear description of what you need.
Help Centre
The help section on the site covers common privacy questions, including how to update your details and what data we retain after an account is closed. Check there first for quick answers.
HOW WE MANAGE DATA
Data Handling, Cookies and Account Security
We keep your personal data only for as long as your account is active or as required by applicable rules in your eligible region. When an account is closed, we retain transaction and identity records for the period required by relevant regulations, then remove them. Your account password is stored in hashed form — we cannot read it, and our support team will never ask you to share it. Session cookies expire when you close your browser unless you choose to stay signed in. You can clear cookies at any time through browser settings without affecting your account data. If you believe your account has been accessed without your knowledge, contact support immediately using the live chat or email route — we can review login activity associated with your account reference.
Data Retention
We hold account and transaction data for as long as required by applicable rules. After an account closes, records are kept only for the legally required period before removal.
Cookie Controls
Session cookies keep you logged in during an active visit. You can manage or clear cookies through your browser settings at any time without losing your saved account preferences.
Account Security
Passwords are stored in hashed form. We will never ask for your full password through support. If you suspect unauthorised access, contact us immediately with your account reference.
Policy Updates
When this policy changes in a material way, we publish the updated version on this page with the revision date noted. Continued use of your account after the update means you have read the revised terms.
POLICY QUESTIONS
Common Questions About Your Privacy on 9a000
These are the questions we hear most often about how personal data is managed on the platform. If your question is not covered here, reach out through the live chat or email support route with your account reference.
What personal information does 9a000 collect when I register?
We collect the name, contact details, and identity information you submit during registration, plus device and session data when you browse. Payment channel references from Rocket or Upay transactions are also recorded against your account for reconciliation purposes.
Does 9a000 share my data with anyone outside the platform?
We share data only when necessary — with payment processors handling Rocket or Upay transactions, with identity verification services, and with regulatory bodies if required by applicable law in your eligible region. We do not sell your personal data.
How can I see what data is stored under my account?
Log in and open the account settings section. Your profile details, contact information, and wallet transaction history are visible there. For records you cannot view directly, contact support with your account reference and we will assist.
Can I ask you to delete my personal data?
Where your local law permits deletion requests, we will process yours to the extent allowed in your eligible region. Some records — such as transaction history and identity verification documents — must be retained for a legally required period before removal.
How long do you keep my account and transaction records?
We hold active account data while your account is open. After closure, transaction and identity records are kept for the period required by applicable rules in your eligible region, then removed. Session and analytics data is retained for a shorter period.
What should I do if I think someone else has accessed my account?
Contact us immediately through live chat or the support email address shown on the site. Provide your account reference. We can review the login activity associated with your account and advise on the next steps to secure it.
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