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These terms set out how 9a000 operates your account, what you can do inside the platform, and what we expect from you in return. Access to our services depends on your local law and eligible region — read through before you start or continue using your account.
By opening or continuing to use a 9a000 account, you confirm that you have read these terms and accept them as binding for each session. We may update these terms when our services change — when that happens, we publish the revised version here with a new effective date. Continued use of your account after an update means you accept the revised terms. These terms apply regardless of which device you use — mobile browser, desktop, or any other supported access point. If you transact through Rocket or Upay, the transaction is also subject to those providers' own conditions, which sit outside our control. Where our terms and a payment provider's rules conflict, contact our support team and we will clarify which applies to your specific case. Eligibility to hold an account depends on the laws of your region. We do not confirm or deny eligibility on behalf of any jurisdiction. It is your responsibility to check whether accessing our platform is lawful where you are. Accounts found to be in breach of local law may be restricted without prior notice while we review the situation.
Not every action on your account is governed by the same rule. This section draws the line between what our terms cover directly and what falls under a different policy or a third-party agreement.
Your login credentials, session activity and account-level permissions are covered fully by these terms. Any breach of account security — sharing passwords, using automated access tools — is a direct violation of this agreement and may result in account restriction.
Deposits and withdrawals made through Rocket or Upay fall within our transaction terms for amounts, timing and dispute handling. However, the transfer itself is processed by those payment providers under their own terms, which are separate from ours.
Game content supplied by our studio partners — Microgaming, Pragmatic Play, Habanero and others — is subject to those studios' own licensing terms. Our terms govern your access to that content through the 9a000 lobby, not the content itself.
Links or integrations with external services — including payment processors outside our verified list — are not covered by these terms. We are not liable for the conduct of any third party you reach from our platform by following an external link.
These terms are not just a list of restrictions — they also set out what you can do and how. Your account history, including transaction records for Rocket and Upay payments, is accessible from the account wallet section once you are logged in. If you spot an error in your account details — name, contact information, linked wallet number — you can request a correction through the account settings page or by contacting our support team directly. Policy questions are handled through the same support routes; our team can clarify how a specific term applies to your account situation. For matters that cannot be resolved through standard support, you may request a formal review by writing to us through the contact route listed in the support section below. We will respond within the timeframe shown in your account's active correspondence log.
Transaction history and session logs are available in your signed-in account area. Check the wallet section for Rocket and Upay payment records.
Submit a correction request through account settings or contact support with the details you want updated. Identity verification may be required before changes take effect.
Use our support routes to ask how a specific clause applies to your account. We will respond with the relevant section and how it covers your case.
If a standard support interaction does not resolve your concern, request escalation through the written contact path. We track all escalations in your account correspondence log.
If you have a question about how these terms apply to your account, or you need to flag a concern about a transaction, use one of the published contact paths below. We do not promise a specific response window here — the timeframe is shown inside your account correspondence view once you submit a query.
Open the chat widget from any page in your signed-in account. Describe your terms question and the support team will pull up the relevant clause for your account situation.
Send your query to the support address listed in the account help section. Include your account reference and a short description of which term or transaction you are asking about.
The help centre inside your account lists answers to common terms questions — account restrictions, wallet rules for Rocket and Upay, and how to request a policy review.
Your account data is used only to operate the services described in these terms. We do not sell information to third parties, and we do not share transaction data — including Rocket and Upay wallet activity — outside the scope of payment processing and legal obligations.
Account and transaction records are kept for the period required by applicable law in your eligible region. Once that period ends, data is removed from our active systems. You can request details of the retention schedule through the support routes above.
We use cookies to maintain your session, remember your device settings and support mobile continuity between visits. You can review and adjust cookie settings from the privacy section linked in your account footer.
Access to your account is protected by your login credentials. If you believe your account has been accessed without your permission, use the live chat or email route immediately so we can place a temporary hold while we investigate.
When these terms change, the revised version is published here with an updated date. For questions about what changed and why it affects your account, reach out through the help centre or email support route.
These answers cover the questions we hear most often about the 9a000 terms and conditions. If your question is not here, use the live chat or email route to get a specific answer for your account.
Yes. These terms apply to all account sessions regardless of device — mobile browser, desktop or any other supported access point. Your account wallet and transaction history are governed by the same rules whether you log in on your phone or another device.
We publish updated terms here with a new effective date. Continuing to use your account after that date means you accept the changes. If you disagree with an update, contact support before your next session and we can explain your options.
Our terms govern the deposit and withdrawal instructions you submit through your account wallet. The actual transfer is processed by Rocket or Upay under their own terms. For disputes involving the payment provider's side of a transaction, we can help you identify the right contact path.
Go to account settings while logged in and submit the update you need. For changes that require identity verification — such as a linked Rocket or Upay number — the account page will show you the verification steps to follow before the change takes effect.
Access depends on your local law and eligible region. We do not assess eligibility on your behalf. It is your responsibility to confirm that using our platform is lawful where you are. Accounts in breach of local law may be restricted while we review the situation.
Start with live chat or email support and describe the specific clause or decision you are disputing. If that interaction does not resolve your concern, ask the support team to escalate it to a formal review. All escalations are logged in your account correspondence view.